SHIPPING POLICY
Brass & Burl offers Free Shipping to the Continental United States (U.S.). A surcharge may be applied to Alaska and Hawaii. Shipping is also available to Canada, Mexico, and other countries but may be subject to additional surcharges and/or customs duties. Please Contact Us for more information. Products ship from our warehouse and/or our vendors' warehouses daily, during normal business hours.
When possible, smaller items are shipped via UPS or FedEx. For large, heavy, or irregular items, a furniture or freight carrier will be used. For most fine furniture and large items, White Glove Delivery services are used.
Regional weather patterns and logistical issues may impact the timing of white glove delivery services in particular. If an expected delivery date has been changed due to difficulties, we will notify you as soon as possible.
Brass & Burl utilizes third party shipping companies and cannot guarantee shipping timelines. However Brass & Burl will handle correspondence with shipping companies whenever possible. Once an item is en-route or in the possession of the shipping company, orders cannot be cancelled.
If a particular item is out of stock due to popularity, we will notify customers as soon as possible.
For questions on shipping please email sales@brassandburl.com or call us at 1 (888) 406-4002.
NOTE: Customers will typically receive a shipping update within 2 business days of placing an order. This shipping update will contain an estimated delivery timeline. This is not guaranteed by Brass & Burl, it is only an estimate provided by the 3rd party shipping company or the manufacturer.
DAMAGED ITEMS & RETURN POLICY
All sales are final, including but not limited to sale-priced items and custom made-to-order products. For items damaged in transit, please retain all original packaging and take photographs of the damage when the item is first delivered. White Glove Delivery agents may be able to take the item back immediately upon inspection of the damage. If an item is delivered via a White Glove Delivery service, all damanged items should be refused by the customer. Brass and Burl will replace or repair the damaged item free of charge. For items with superficial damage that can be repaired, some or all repair work may take place at the delivery address, or at an off-site location, depending on the item and circumstances.
If an item is damaged in transit and there are no replacement items available and the item cannot be repaired, Brass & Burl will refund the customer in full.
Please make sure the item you order is what you intend to use. For specific questions on sizes, finishes, or colors, please contact us before ordering. As a good rule-of-thumb, measure twice, order once.
In certain instances, Brass and Burl may be able to offer a refund on select items, subject to a 20% re-stocking fee. This does not apply to custom items or sale-priced items and is at the discretion of Brass and Burl. Brass & Burl will not cover shipping charges in these instances.
Specific information on product warranties can be found in Brass and Burl Inc's Terms of Use. For additional information, please email us at contact@brassandburl.com or call us at (888) 406-4002.
Thank you!